Privacy Policy

Kelvarix provides vehicle rental services in Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with booking, hiring, support, and website interactions. We handle data in alignment with the Australian Privacy Act 1988 and the Australian Privacy Principles, aiming to treat information with care and clarity.

Information we collect. We may collect identification details (name, date of birth, driver licence information), contact information (email, phone, address), booking and transaction records, pickup and return details, insurance selections, payment confirmations, communications with our support team, and technical information about device, browser, and usage patterns on our website. When necessary for risk management, we may also confirm eligibility to drive and verify identity using reputable providers.

How we use information. We use personal information to manage reservations, prepare vehicles, coordinate pickup and return, process payments, provide support, send service updates, improve fleet planning, enhance website experience, meet legal obligations, and prevent fraud or misuse. Marketing communications may be sent where permitted, and each message includes an easy way to opt out.

Cookies and analytics. Our website may use cookies and similar technologies to support essential functions, remember preferences, measure aggregated engagement, and improve content. Cookie settings can be adjusted in the browser. Some features rely on cookies; turning them off may reduce convenience, yet essential browsing remains available.

Sharing and disclosure. We may share information with service providers that help us operate the service, such as payment processors, identity verification partners, roadside assistance networks, IT hosting, analytics, and customer support tools. These providers are engaged under agreements that limit use of data to the services they deliver. We may disclose information when required by law, court order, or to protect safety, property, or legitimate interests.

International handling. Certain suppliers or systems may be located outside Australia. Where cross‑border transfer occurs, we take steps designed to support appropriate protection, including contractual safeguards and risk assessment consistent with applicable law.

Data security. We apply layered technical and organizational measures, including access controls, encryption in transit where suitable, system monitoring, and staff training. While every system carries some degree of risk, our approach focuses on reducing likelihood and impact through continual improvement and vendor due diligence.

Retention. We keep personal information for periods aligned with legal requirements and operational needs, including tax, audit, and regulatory records. After retention periods expire, information is scheduled for deletion or de‑identification using reasonable methods.

Your choices and rights. You can request access to personal information we hold, ask for corrections where details are inaccurate or incomplete, and manage marketing preferences. To submit a request, contact our team using the details above. We may ask for identity confirmation before actioning requests. If a request relates to data handled by a third‑party provider on our behalf, we will coordinate with that provider.

Children. Our services are intended for adults who can enter binding rental agreements. Where a booking involves a young passenger, the account holder or driver provides consent for relevant information required to deliver the service, such as a child seat reservation.

Third‑party links. Our website may reference external platforms for maps, payments, or verification. Each third party maintains its own privacy approach. We encourage reading their policies when interacting with those services.

Updates to this policy. We may update this Privacy Policy to reflect changes in services, technology, or regulation. The updated version will include a new effective date. Continued use of our services after an update indicates understanding of the revised terms.

Contact. For questions, feedback, or complaints about privacy, email Kelvarix@gmail.com or write to: Kelvarix, 48 Collins Street, Melbourne VIC 3000, Australia. If a concern remains unresolved, guidance may be available from the Office of the Australian Information Commissioner (OAIC).