Legal — Terms, Consumer Rights & Policies
This page summarises your rights under Australian law, key rental terms, insurance options and dispute procedures for Kelvarix car rental services across Australia.
Consumer rights in Australia
Kelvarix operates under the Australian Consumer Law (ACL). You have statutory guarantees for services and goods which cannot be excluded, including that services are rendered with due care and skill, are fit for their specified purpose and supplied within a reasonable time.
- Faulty or misrepresented vehicles may entitle you to a remedy.
- Refunds or re-performance may apply where services fail to meet guarantees.
- These rights are in addition to any voluntary Kelvarix policies.
For more information, see the ACCC guidance on consumer rights: accc.gov.au
Summary of key rental terms
Booking & Payment
A valid credit/debit card is required for security deposit unless otherwise agreed. Prices are quoted in AUD and include GST where applicable.
Cancellations: different rates may apply — see our booking terms.
Drivers & Age
Drivers must hold a valid licence and meet age requirements (usually 21+; restrictions and surcharges may apply).
International licences accepted with ID and passport where required.
Insurance & liability options
| Cover | Excess | Includes |
|---|---|---|
| Standard (included) | $2,500 | Basic third party & limited damage cover |
| Reduced Excess | $700 | Lower liability for accidental damage |
| Zero Excess (Premium) | $0 | Comprehensive cover, subject to terms & exclusions |
All insurance options are subject to our rental agreement exclusions (e.g. reckless driving, off-road use, unreported damage).
Dispute resolution & complaints
If you have a complaint about our service, please contact us first. We aim to resolve issues promptly. If unresolved, you may seek external dispute resolution under Australian law.
- Internal escalation: contact support via Contacts page.
- External options: Australian Financial Complaints Authority or local small claims tribunals depending on the dispute.
- Consumer guidance: ACCC & your state consumer protection agency.
Kelvarix will respond to formal complaints within 14 business days where practicable.
Submit a formal complaint
Privacy, data retention & your rights
We collect and process personal data necessary to provide rental services, process payments and manage disputes. See our full Privacy Policy for information about access, correction and complaint procedures.
Where required by law, we retain records of rentals and communications for statutory periods.
Governing law & business details
These terms and any dispute arising under them are governed by the laws of Australia. By using our services you agree that the courts of Australia have jurisdiction.
- Kelvarix
- ABN: 41 112 233 445
- Registered in Australia
- Head office: 48 Collins Street, Melbourne VIC 3000
- Phone: +61415827346
- Email: Kelvarix@gmail.com
For legal notices and business inquiries, please use the contact details above or submit a complaint using the form.